Privacy Policy

We collect information you provide directly to us when you book an appointment, complete an onboarding form, request results, or contact our team. This may include:

• Personal identifiers such as your name, date of birth, address, phone number, and email address.
• Protected health information (PHI), including test orders, specimen details, and lab results.
• Payment information processed securely through our third-party payment provider.
• Technical data such as IP address and browser type when you use our website.

We use the information we collect to provide and improve our diagnostic services, including:

• Processing specimens and delivering accurate, timely test results.
• Scheduling appointments and coordinating walk-in or in-home collection.
• Communicating with you about your orders, results, and account.
• Meeting our legal, regulatory, and accreditation obligations.

Well Health Labs is HIPAA compliant and maintains administrative, technical, and physical safeguards designed to protect your information. Access to protected health information is restricted to authorized personnel who need it to perform their duties.

Results are delivered through our secure digital portal, and sensitive data is encrypted in transit and at rest.

We do not sell your personal or health information. We may share information with your ordering provider, with service partners who support our operations under confidentiality agreements, or when required by law.

Subject to applicable law, you may request access to, correction of, or a copy of your health records. To exercise these rights, please contact us using the details below.

If you have questions about this Privacy Policy or how your information is handled, email us at sales@wellhealthlabs.com or reach out to your nearest Well Health Labs location.